Frequently Asked Questions
Everything you need to know about your FREDA SALVADOR purchase.
Where are your shoes made?
All our footwear is designed in California and handcrafted in family-run factories in Spain and El Salvador using the finest Italian leathers.
What is your return policy?
We accept returns of unworn, undamaged items in their original packaging within 30 days of the delivery date. Please note that a small restocking fee may apply.
How do I determine my size?
Our shoes generally run true to size, but specific fit notes are available on each product page. If you are between sizes, we typically recommend sizing down for our loafers and sizing up for our boots.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.
How should I care for my leather shoes?
We recommend treating your shoes with a leather protector before your first wear. Clean with a soft, damp cloth and use a high-quality leather conditioner every few months to maintain the leather's suppleness.